On June 25, 2021, Interpro Translation Solutions’ Quality Management System was awarded ISO 9001:2015 certification. Simultaneously, Interpro has also been awarded ISO 17100:2015 certification for Translation Services.

What is ISO certification?

The International Standards Organization (ISO), based in Geneva, Switzerland, is an independent, non-governmental international organization with a membership of 165 national standards bodies.

ISO has developed over 23,874 market-relevant International Standards supporting innovation and providing solutions to global challenges.

Working to meet the requirements within ISO standards can help companies achieve consistent results and continually improve their business processes through a commitment to quality and good business practices.

Certification to an ISO standard by an independent body offers confidence that the company has developed, maintains, and continuously improves its core business processes in line with international standards requirements.

ISO 9001:2015 is the world’s best-known quality management standard for organizations of any size, with a focus on meeting customer expectations and delivering customer satisfaction.

ISO 17100:2015 provides requirements for the core processes, resources, and other aspects necessary for the delivery of a quality translation service that meets applicable specifications.

Why is ISO certification important for Interpro and our clients?

Interpro has developed an Integrated Management System that has been certified as meeting the requirements of the following ISO standards:

  • ISO 9001:2015        Quality Management Systems
  • ISO 17100:2015      Translation Services

The benefits achieved through the application of these standards in our business include:

  • consistent quality
  • increased efficiency
  • improved customer satisfaction
  • engaged employees
  • reduced risks
  • continuous improvement of all business functions

By attaining – and maintaining – ISO certifications, Interpro is demonstrating our commitment to:

  1. continually improving our processes
  2. building our understanding of how effective we are at meeting our customer’s needs and expectations
  3. building effective relationships with our partners
  4. monitoring our performance and the quality of service provided
  5. increasing customer confidence in our service and in our team.

Being certified to ISO 9001 and 17100 and maintaining those certifications positions Interpro to successfully deliver real quality to our clients, and to best serve our interested parties for many years to come.