Frequently Asked Questions

Applications & File Types

While Interpro’s standard translation offering is based on professional human translation, revision, and proofreading, we understand that budgets, project scope, and delivery timelines may benefit from using Machine Translation.

Upon client request, Interpro can provide options using Machine Translation with human MT post-editing services. We provide this as a service called MTPE.

We appreciate as much advance notice as you can provide, but our Worldwide Partner Network and established operational model allow us to handle large projects on short notice without needing to search for additional linguists.

Completed projects are usually delivered via your preferred file sharing method in the same file format as the source material. If you prefer an alternate method of delivery, simply let your account executive or project manager know. When your project is ready to be downloaded, your project manager will notify you via email.

Actual project duration varies and depends on a variety of factors, including languages being translated, number of words, and file formats. Additional time may be required for desktop publishing, graphics localization, voice over recording, online validation, engineering processes, and final pre-delivery QA.

We make every attempt to minimize the possibility of errors or issues, however language preferences can vary. We recommend creating a glossary or incorporating a separate linguistic review process to minimize the possibility of changes.

Should you find any inaccuracies, incorrect translations or recordings, errors, or other deficiencies in the work developed by Interpro, we will immediately rectify those errors and deficiencies introduced by our company as a result of the localization and translation processes at no additional cost.

Yes. This type of project is typically undertaken on a time and materials basis, the total amount of time and cost being dependent on the volume and quality of the translation being revised.

Providing us with a complete set of source files or access to your authoring platform allows for an in-depth analysis of the content, resulting in a not-to-exceed quotation in terms of cost and delivery.

Generally, our team turns quotes around quickly after receiving your quote request. Once we have your source files, the turnaround time on quotes depends on the complexity of the localization project. Your account executive will keep you updated on when you can expect to receive your quotation.

No. We don’t charge a fee for quoting your project.

Yes, we can quote based on a live site, but it will only be an estimate. A quote that’s based on access to your CMS or an export of your website content will result in a more accurate quotation for your project.

Costs vary, depending on the complexity and scope of your project. Many things impact cost, for example: specific target languages, number of words to be translated, type of source files, amount of file preparation and engineering, whether or not voice over recording is required, desktop publishing needs, number of graphics requiring localization, and quality assurance or validation requirements.

We do not charge rush fees. If your project is urgent, we would appreciate receiving as much notice as possible so that we can plan accordingly. We will always try to accommodate your deadline provided it doesn’t impact quality.

We recommend bundling text for translation as much as possible. Typically, anything that is 250 words or less is charged at the target language’s hourly rate plus our project management fee. Because we focus on building long-term partnerships, we sometimes waive minimum fees if an organization has consistent language service needs.

Projects with a 30-day or less duration are invoiced upon project delivery. Larger projects are typically invoiced on a monthly or milestone basis throughout the project life cycle. We appreciate receiving payments on a net-30 basis.

You do. A Translation Memory developed by Interpro as a result of providing foreign language translation services remains the property of the client upon payment in full for services rendered. Your Translation Memory is available upon request. We don’t share memories between clients unless authorized to do so, which usually occurs only between affiliate organizations.

Yes. We can work with a previously-developed Translation Memory provided you are satisfied with the quality of the translated segments. Additionally, we can create Translation Memory for you if you can provide us with your source and target language files.