Success Stories | Case Study

Turnkey Translation Support

Learn how Interpro creates a consultative partnership to localize training, benefits materials, and digital communications across 16 languages.

100,000+

Words translated

9400+

ESL Caregivers Served

2018

Client Since

Jee Kim, Language Access Manager From SEIU 774 Benefits Group At Interpro Headquarters

The Opportunity

Partnering with SEIU 775 Benefits Group

SEIU 775 Benefits Group needed a language partner capable of managing large-scale localization efforts efficiently while maintaining accuracy, cultural relevance, and responsiveness to their evolving needs.

The Challenge

With thousands of courses, digital assets, and communications requiring multilingual adaptation, they needed a partner who could integrate seamlessly with their company and enhance their localization process.

Scalability: Managing translation and localization for thousands of courses, communication materials, website content, documents, ILT training support materials, and multimedia assets across multiple languages for language inclusion.

Multimedia Localization: Providing high-quality voiceover, captions, and subtitles for videos.

Terminology Consistency: Ensuring uniformity across translated content to align with SEIU’s terminology and caregiver training requirements.

Rapid Response: Delivering time-sensitive translations, particularly for urgent healthcare communications like COVID-19 updates.

Partnership: Collaborating with numerous stakeholders including leadership, instructional designers, marketing and communications, technical writers, content creators, and support staff to streamline the localization process.

“We needed a localization partner that would translate our extensive materials and ongoing communications, but who was also willing to teach us about localization. We wanted to create more streamlined workflows and create English materials that would be easy to translate. Since 2018, Interpro has been our only translation partner, transforming our team into subject matter experts. Their services have directly impacted thousands of caregivers, ensuring they have the training and benefits information they need in their native language.”

-Jee Kim, Equity & Language Access Manager

“Interpro's collaborative approach has significantly enhanced our marketing team's ability to connect with and engage caregivers. From our website and key mailings to digital communications, their thoughtful attention to detail ensures our materials are modern, effective, and resonate with our audience.”

- Liz Stone, Manager of Marketing & Communications

The Results

SEIU 775 Benefits Group serves about 10,000 LEP caregivers, and by working with Interpro to create localized materials, we can reach approximately 94% of them in their preferred language. Interpro's ability to scale quickly, integrate seamlessly with SEIU’s digital platforms, and deliver high-quality multilingual content has strengthened their communication efforts and service reach.

The Languages

Amharic
Arabic
Chinese (Simplified)
Chinese (Traditional)
English (from numerous target languages)
Farsi
Korean
Khmer
Lao
Nepali
Punjabi
Russian
Somali
Spanish (USA)
Tagalog
Tigrinya
Ukrainian
Vietnamese

The Deliverables

Consultative Services: Process optimization, team training on localization best practices, workflow recommendations, and 1:1 intensive “localization boot camp” training at Interpro Headquarters.

Translation Memory Development: Ensuring uniformity across different content types to align with SEIU’s terminology and caregiver training requirements.

Glossary Development: Establishing approved terminology for core languages, utilized and referenced across all projects, upfront.

eLearning Localization: Turnkey language localization for Articulate courses, including 1500+ eLearning courses and 152+ training videos localized.

Document Translation: Translation and multilingual DTP for Instructor-Led Training materials, benefits guides, job aids, and Union Convention and compliance documentation.

Website Translation: Ongoing WordPress and digital content translated into 10+ languages.

Marketing & Communications: Translations for emails, surveys, Facebook ads, infographics, postcards, and caregiver outreach materials.

The Solution

Accurate Terminology Translation for Healthcare

Interpro provides a full-service localization partnership, ensuring seamless multilingual communication across all platforms. We streamline translation workflows, supporting SEIU 775 Benefits Group with eLearning, digital content, and compliance documentation.

Healthcare Localization
End-to-end turnkey translation, localization, and desktop publishing with healthcare subject-matter experts to ensure seamless multilingual communication.

Integrated eLearning
High-quality voice-over, captions, and subtitles for Articulate eLearning modules, caregiver education, and training materials.

Medical Terminology
Glossary development and translation memory to maintain accuracy and consistency across healthcare materials.

Rapid, Scalable Translation
Fast turnaround on critical communications into numerous languages simultaneously for timely, accurate information.

Translation Services for Effective Communication

We help training, marketing, and communications departments because we understand that effective communication is achieved through accurate translation and thoughtful localization for clarity across every language and every communication channel.

Document Translation from English into Korean, Russian, Spanish, Ukrainian, Simplified Chinese

Document Translation from English into Somali, Khmer, Punjabi

Benefits Group Localized Website

Jee Recieving Consultative Services From Lei, Project Management Director

Language Consulting Services

SEIU 775 Benefits Group continues to expand its multilingual offerings because of their partnership with Interpro. Our team ensures that you are recieving the best possible translation services that are aligned with your long-term translation and localization strategy.

Choose to partner with Interpro to elevate your member communications and build a stronger workforce. Schedule your complimentary localization consultation today.

Schedule Consultation

FAQs

Find answers to your most pressing questions about our translation and localization services.

What types of healthcare documents does Interpro translate?

Interpro translates patient consent forms, medical records, prescriptions, clinical trial documents, insurance policies, telehealth content, and more, ensuring accurate and culturally appropriate communication.

How do you ensure accuracy in medical translations?

We use native-speaking medical linguists, Translation memory (TM) tools, and a multi-step review process including In-Country Review (ICR) and medical subject matter expertise to ensure precision.

How do you ensure compliance with HIPAA in healthcare translations?

Interpro follows HIPAA-compliant security protocols, encrypts files, and ensures that all translators handling medical content have signed confidentiality agreements.

Can Interpro translate patient education materials and learning courses?

Yes, we translate brochures, discharge instructions, educational videos, and public health materials to ensure patients fully understand their treatment, medication, and healthcare options in their preferred language. Additionally, we specialize in translating medical eLearning courses, continuing education (CE) programs, and training modules for healthcare professionals.

Do you offer discounted pricing for ongoing healthcare translation projects?

Yes, we offer long-term partnerships through volume-based pricing, leveraging AI-assisted translation, Translation Memory (TM), and custom glossaries to ensure accuracy and reduce costs. By reusing validated translations, we minimize redundant work, accelerate turnaround times, and optimize budgets without compromising quality.